Privacy policy

Relieve Mart operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Relieve Mart is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact details including your name, billing address, shipping address, phone number, and email address.
Financial information including payment card details, transaction details, form of payment, and payment confirmation.
Account information including your username, password, preferences, and settings.
Transaction information including items viewed, added to cart, purchased, returned, exchanged, or canceled.
Communications including information you provide when contacting customer support.
Device information including IP address, browser type, device identifiers, and network information.
Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you when you visit or use the Services, place an order, or contact us
Automatically through the Services using cookies and similar technologies
From our service providers who assist in operating our business
From partners or other third parties as permitted by law

How We Use Your Personal Information

We may use your personal information to:

Provide, Tailor, and Improve the Services

Process payments, fulfill orders, manage accounts, arrange shipping, handle returns, send order updates, enable reviews, and personalize your shopping experience.

Marketing and Advertising

Send promotional communications and show relevant advertisements based on your activity on the Services.

Security and Fraud Prevention

Protect accounts, secure transactions, detect fraud, and prevent unauthorized activity.

Communicating with You

Respond to inquiries, provide customer support, and maintain our business relationship.

Legal Reasons

Comply with applicable laws, respond to legal requests, and enforce our policies.

How We Disclose Personal Information

We may disclose personal information:

To Shopify and trusted service providers (payment processing, shipping, analytics, customer support)
To marketing and advertising partners, subject to applicable law
When you request or consent to such disclosure
To affiliates or during business transactions (such as a merger)
To comply with legal obligations or protect rights and safety

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information submitted to the Services may be transferred to Shopify and third parties in other countries. Shopify is responsible for processing certain personal information in connection with enhanced features and personalized advertising.

To learn more, please visit Shopify’s Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies before providing any personal information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Security and Retention of Information

We implement reasonable security measures, but no system is completely secure. Information retention depends on legal, operational, and business requirements.

Your Rights and Choices

Depending on your location, you may have rights to:

Access or know what personal information we hold
Request deletion or correction of personal information
Request portability of your data
Opt out of targeted advertising or data sharing
Manage communication preferences

We will not discriminate against you for exercising these rights and may verify your identity before responding.

Complaints

If you have concerns about how we process personal information, please contact us. You may also have the right to lodge a complaint with a data protection authority depending on your location.

International Transfers

Your personal information may be transferred and processed outside your country of residence. Where required, we use recognized legal safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us:

Store Name: Relieve Mart
Email: support@relievemart.com
Phone: +1 (562) 451-5314
Address: Relieve Mart, 2252 ECHO TRL NE,ATLANTA,GA,30345,USA