Refund policy

This policy applies to all orders placed on relievemart.com and delivered within the United States.

At Relieve Mart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may be eligible to return or exchange your item under the terms outlined below.

Return Window

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • Unused and in original condition

  • In original packaging

  • Proof of purchase (order number or receipt) included

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods

  • Custom or personalized items

  • Gift cards

How to Start a Return

To initiate a return, please contact us at:

Email: support@relievemart.com
Please include your order number and reason for return.

Our support team will provide return instructions.

Return Shipping Costs

  • Customers are responsible for return shipping costs.

  • If the return is due to a defective, damaged, or incorrect item, Relieve Mart will cover the return shipping cost.

We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please contact us before returning the item at support@relievemart.com so we can guide you through the process.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a defective, damaged, or incorrect item, contact us immediately at support@relievemart.com.

We will resolve the issue at no additional cost to you.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 10 business days

  • Refunds are issued to your original payment method

  • Processing times may vary depending on your bank or payment provider

Contact Us

If you have any questions about returns or refunds, please contact us:

Store Name: Relieve Mart
Email: support@relievemart.com
Phone: +1 (562) 451-5314
Address: Relieve Mart, 2252 ECHO TRL NE,ATLANTA,GA,30345,USA

Response Time: 24–48 business hours