Thank you for shopping at Relieve Mart.

We strive to deliver your order as quickly and safely as possible. As we work with trusted suppliers to provide quality products, please review our shipping policy below.

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⏱ Processing & Shipping Times

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Shipping Time

After processing is completed, shipping takes 7–13 business days within the contiguous United States.

Sales Tax

• ClassyUp Store provides tax-free shopping for all domestic orders. You will not be charged any additional sales tax at checkout for deliveries within the United States.

Order Cut-Off Time

Orders placed before 5:00 PM (GMT-08:00) Pacific Standard Time (US & Canada) (PST) on business days will begin processing the same day.
Orders placed after 5:00 PM (PST), on weekends, or on public holidays will be processed on the next business day.

Total Delivery Estimate

Please allow approximately 8–15 business days for total delivery. We always aim to expedite orders whenever possible.

Note: Some items may ship separately if sourced from different suppliers. In such cases, you will receive separate tracking information.

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📦 Shipping Destinations

We currently ship to all 50 U.S. states, including Alaska and Hawaii.

Delivery to Alaska and Hawaii may take longer, up to 30 business days.

At this time, we do not ship to:

• P.O. Boxes

• APO/FPO addresses

• International destinations

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🚚 Shipping Methods & Carriers

We use trusted global and domestic carriers, including:

• USPS (United States Postal Service)

• UPS

• FedEx

• DHL

• Regional couriers (depending on supplier location)

Once your order ships, your tracking number will be emailed to you.
Tracking updates may take 24–72 hours to appear.

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💲 Shipping Rates

There are no hidden or additional charges.

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⚠️ Delays & Exceptions

While we are not responsible for carrier delays, we will assist you in tracking your package if it is significantly delayed.

Delays may occur due to:

• Processing times
  

• Delays may occur due to carrier inspections, weather conditions, or peak shipping periods.

• Weather conditions or carrier disruptions

• Holidays or peak seasons (e.g., Black Friday, Christmas)

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🔍 Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number and carrier details.

You can track your shipment directly through the tracking link provided in your email or by visiting the Track Order page available on our website, relievemart.com.

Please allow 24–72 hours for tracking updates to appear after shipment.

If your tracking information does not update within 5 business days, please contact us at support@relievemart.com and our team will be happy to assist you.

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🔄 Order Changes & Cancellations

You may request order changes or cancellations within 12 hours of placing your order.

After this time, your order may already be in processing or shipped, and we cannot guarantee modifications.

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📦 Damaged Items

If you receive damaged merchandise:

• Take clear photos of the damaged item

• Email the photos to support@relievemart.com immediately

We will replace damaged items reported within 48 hours of receiving your order.

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🔁 Returns & Refunds

Our Return & Refund Policy is provided on a separate page.
Please review it for eligibility, timeframes, and instructions.

Shipping costs are non-refundable, unless the return is due to our error (wrong or defective item).

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📞 Contact Us

Have questions about shipping or your order? We’re here to help!

Store Name: Relieve Mart
Email: support@relievemart.com
Phone: +1 (562) 451-5314

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM ET
Address: Relieve Mart, 2252 ECHO TRL NE,ATLANTA,GA,30345,USA